The Need

ASSA ABLOY recognised the need for a unified, user-friendly intranet, Avenue, that would serve as the central platform for internal communication and collaboration across its global workforce. With teams dispersed across different regions, the intranet had to support seamless access to resources, smooth collaboration, and efficient information sharing while addressing the varied needs of diverse user groups.

The Assignment

As Head of UX, I was responsible for:


Establishing the UX Strategy and Foundation
Led the UX design strategy, laying the foundation for a scalable, user-friendly intranet that catered to the diverse needs of ASSA ABLOY's global workforce.

1. User Research and Prototyping
   Conducted thorough user research and developed iterative prototypes, ensuring the platform's design was based on real employee needs and feedback, leading to an intuitive user experience.

2. Cross-Functional Team Collaboration
   Worked closely with the Lead UI Designer, developers, and regional stakeholders to ensure the platform was visually cohesive and aligned with the company’s global vision.

3. Adapting UX Design for Global Consistency
   Created a design framework that adapted to regional requirements while maintaining a consistent and seamless user experience across all locations.

• By leading the UX work for Avenue, I laid the foundation for a streamlined and scalable intranet that significantly enhanced internal communication and collaboration at ASSA ABLOY.

• The platform's user-centered design enabled employees to easily navigate and access essential resources, fostering a more engaged and productive workforce.

• My leadership in this project ensured that the Avenue intranet became a vital tool in improving operational efficiency across the organization, supporting its global teams with an effective, scalable solution tailored to their needs.